What's a chatbot?

Chatbots are artificial intelligence programs

Chatbots are artificial intelligence programs designed to conduct simple conversations with users via text or voice. They are designed to fill gaps in digital services when users lack the necessary expertise, particularly when it comes to personal or technical matters.

Chatbots are also known as conversational agents, virtual agents, artificial intelligence robots, chat agents, virtual assistants and even ELIZA, the chatbot created by artificial intelligence pioneer Joseph Weizenbaum in the 1960s.

Chatbots have become extremely popular in recent years for a number of reasons. Firstly, the chatbot market is growing at an incredible rate. According to a report by ResearchNEXT, the market is expected to grow from $1.2 billion in sales in 2017 to $9 billion by 2022.

Secondly, chat with bots is a more intuitive way of communicating with digital services. Users don't need to know how to program, they just need to know how to talk to the bot. Finally, chatbots are useful because they can perform repetitive tasks that users wouldn't necessarily need to do manually.

What is a chatbot?

A chatbot is a computer program designed to engage in conversations with customers through text, voice, or both. This type of computer program can perform a variety of tasks, from automated customer service to product recommendations.

Chatbots are popular today because they are designed to communicate with people in a more natural way than traditional computer interfaces.

Chatbots can also be useful for people with limited digital skills or health concerns.

How do chatbots work?

Let's say you're shopping online and see an ad for a product you like. Instead of opening your browser and the website to view the product, you can simply tap the product image and have the bot respond with the product name and price.

So you don't need to enter the website or navigate to the product page. You can also continue shopping without having to enter any additional information.

This kind of automation is possible because chatbots work by mimicking human language. You don't have to do the work that would be required to search for product information. They can simply respond with the information you've requested.

Chatbots and customer service

Chatbots can provide a variety of customer service options. For example, you can book an appointment with a bot and receive reminders by SMS or phone.

A robot can also answer questions about products or help people find the information they need about a service.

Examples of chatbots in everyday life

Bot to book a hotel

If you're traveling and want to book a hotel, there are few things more frustrating than trying to search for a hotel online and reading the room details to make sure it's the right size and location.

You may notice that the hotel offers an automatic price comparison that you'll need to consult and analyze, that their website is complicated, has a bunch of annoying ads and takes about five minutes to load, that their website has a slight lag, noticeable when browsing from your smartphone.

This is where a robot comes in handy. All you have to do is send a message to the hotel bot and tell it that you'd like a price comparison for a given date. The bot will then find the cheapest available room, book it for you and send you a reminder by text or voice.

A robot to book a flight

Booking flights is a popular option for online shopping. However, with so many different options and prices, it can be difficult to sort through and find flights to suit your budget.

With the right chatbot, you can have all the information you need at your fingertips. For example, you can find out if your flight is on time, what the weather will be like and the departure time without ever opening a website.

Chatbots in the enterprise

Companies are beginning to realize the potential of chatbots. Chatbots can help businesses by automating customer service, increasing customer convenience and improving customer satisfaction.

Chatbots can be used for a variety of tasks, including customer support, product information, and marketing communications. People are more likely to use a bot when it saves them time and helps them avoid mistakes.

Chatbots can also be useful for companies that operate internationally, such as airlines, travel agencies or hotels.

Conclusion

In conclusion, chatbots are a useful element of modern digital technology. Using artificial intelligence and natural language processing, these programs can facilitate access to technical and personal services such as customer support, or simply provide enjoyment as entertainment programs. We've seen the rise of chatbots in recent years, and we're sure to see more personalization and innovation in the years to come.

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